If you continue to see this message, please email hellothe sites address for support. You should not have to do this more than once. Items ordered specially into store will be held in-store for 14 days from the time that customers are notified that they are available for pick-up (unless otherwise agreed). Prove Humanity: Please click here to start. When returning goods, if no fault is found we do not refund delivery charges and may charge for collecting the goods if they are not brought into our store.Īll Custom Builds and 'Made to Order' items require a 20% deposit on order, with the balance payable at pick-up/delivery and are, unless faulty, non-refundable.ĭeposits on Special Order Items are non-refundable. Promotional items: When returning items that were purchased online as part of a ‘Buy One, Get One Free’ offer, 'Buy One, Get One Half Price' offer, '3 for 2' offer, or a 'Buy, Get a Free' offer, all of the items involved in the offer must be returned. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.ĥ) The cost of returning the item to us is your responsibility.Ħ) The parcel can take up to 7 working days to be processed once received. The quickest option is to drop the stock back to us in store along with a copy receipt but alternatively we have made the online returns process as simple as possible for you.ġ) Give us a call on 0208 6796197 or email us to say you're sending something backĢ) Pop a note in, together with a copy receipt, with the item to say whether you'd like a refund or an exchange for a different productģ) Post it back to us at De Ver Cycles, 632-636 Streatham High Road, London, SW16 3QL and make sure you get a proof of postageĤ) The item is your responsibility until it reaches us. We will replace or refund goods which don't fit or are unsuitable provided the goods are returned unused and in the original packaging within 28 days of delivery. I go over the Giant Fathom 1 and Fathom 2, including. At our sole discretion and no one else's, we decide when a review is against our guidelines.We guarantee to replace or refund faulty products covered by manufacturers warranty subject to inspection of goods and manufacturers approval. In this video I go in depth about all the current changes to the Giant Fathom lineup from 2020 to 2021. Mountainly reserves the right not to accept or remove a review at any time for any reason.
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Please Keep your views and opinions related to the product you're reviewing. The fix is to remove each (3) engine mount bolts individually lubricate them with either a lithium or molybdenum based grease, refit and retorque to 22 ftlbs.
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